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Norma Croft always goes above and beyond the call of duty and hasn't missed a day's work through sickness in 30 years.

She has been known to walk two miles from her home in the snow to get to work in winter. In fact, she hasn't missed a day's work through sickness in 30 years and never takes all her annual holiday

But part-time business support administrator Norma is retiring from her job at the Brentwood Lodge elderly persons' home in Leyburn at the end of this month - at the age of 79! Brentwood Lodge is closing and residents are moving to the nearby Kirkwood Hall extra care scheme.

Norma is known for her amazing skill of saving money and will have saved North Yorkshire County Council lots of money over the years. She recycles everything and is good at mending things and she will never send anything for repair before she has had chance to check it herself to determine if there really is a problem. 

"Norma has been so well regarded by the staff and people who live at Brentwood," said County Councillor Clare Wood, North Yorkshire's Executive Member for Adult Social Care and Health Integration. "We all want to mark the end of her long and dedicated career working in public service and for her local community.

"Norma is such an active person and highly competent in all she does, and we are sure she will continue with her boundless energy and commitment to benefit all the groups with which she is involved. We wish her a long and very happy retirement.''

Brentwood Lodge Registered Manager Karen Stephens said Norma started work as a clerical assistant in 1986 when Brentwood opened its doors. "I think what makes Norma special is the absolute dedication she shows in everything she does. She always goes above and beyond the call of duty and thinks nothing of it, if it is for the good of others. 

"Norma spent many years hosting bingo nights in her own time and has fundraised for our residents in so many other ways over the years.

''Norma may have come as a clerical assistant at the beginning but there is not one job other than providing hands on care that she has not undertaken in this building. Staff will tell you that if they want anything or can't find anything, Norma knows exactly where to get it from. Norma will never stop and intends to visit our people in their new homes and continue with her church and community activities. I find it hard to put into words just how remarkable she is because you have to know her and work with her to fully appreciate her efforts.''

Norma said: "I have always been community minded. I believe in helping to make the community a better place for people and improving the lives of others. I think that Kirkwood Hall will be a great asset to Leyburn and Richmondshire. It will provide something we have needed for a long time. 

"We have an increase in older people in the Dales and people don't like to move away. When you are living alone as an older person you need a feeling of security. You want companionship but also the ability to lock the front door and stay in your flat if you don't want to mix. Kirkwood Hall will provide all that."

Norma was born in The Old Horn Inn, Spennithorne and now lives in a cottage next door. She loves walking, has been a WI member since she was 15 and is treasurer for her church in the village.


About Make Care Matter

Our aim is to make care matter, supporting people in North Yorkshire to live longer, healthier, more independent lives. If you’re looking for a career which is more than just a job then adult social care is for you. You can find out more about working for us and apply for current vacancies here.

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