Angie- Quality Improvement Manager

Angie- Quality Improvement Officer

angie austinfinal 

Throughout her career Angie has progressed through the ranks to get to where she is today. Driven and determined, she has always had a passion for social care values. Angie has benefitted from extensive career development opportunities completing an NVQ Level 2 and 3. She now holds a Level 5 Leadership Diploma in Adult Social Care, all achieved whilst doing a job that she loves.

“My career started in a hotel working as a hospitality manager. When we moved to Northallerton after starting a family I took on a role at a private hospital. My office window looked out onto a dementia courtyard and seeing that day after day made me realise that I wanted to be doing something that makes a difference in people’s lives.”

Motivated by this Angie started to take on some care shifts then moved to a pastoral care officer role. Angie progressed quickly to become a locality support officer before taking up the position of social care coordinator.

“From there I was chosen to be a part of the health interface team which involved predominantly supporting people with complex needs after they leave hospital. I gained lots of experience in this role and enjoyed working with the health service teams.”

Next, Angie went on to her first management role with the Swaledale START team and after four years moved to her current role as a registered manager.

Since following Angie’s exciting journey she has now developed her career further and is a quality improvement manager in North Yorkshire. She is a real example of how you can progress you career in the care sector.



About Make Care Matter

Our aim is to make care matter, supporting people in North Yorkshire to live longer, healthier, more independent lives. If you’re looking for a career which is more than just a job then adult social care is for you. You can find out more about working for us and apply for current vacancies here.

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