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Meet Adrian

adrian smaller

A reablement care and support worker based in the community

At the age of 20, Adrian started his career working at a day centre in Surrey where he supported people of all ages with mental health problems. Adrian has been in his current role for seven years and loves the satisfaction of helping people get their independence back.

“Everybody is going to need some kind of help at some point during their life and, if we’re really lucky, it will be towards the end. Some people aren’t that lucky and I want my career to involve doing something that people genuinely appreciate. Working in care you’re not just another cog in the wheel, you are recognised for what you do.”

“The most rewarding thing is seeing people out in the community who didn’t ever think that they would be independent again, getting their confidence back and doing what they used to do with no problems. My role involves letting people know what services they can access, supporting them to cook for themselves, getting them out socialising or reviving an interest in a hobby. It can be occasionally challenging, some people can be reluctant to accept help but after a short time of visiting don’t ever want you to leave.”

Being able to benefit from extensive training is a big selling point for Adrian, he’s able to build on his knowledge to offer the best care to those he supports.

“It’s impossible to put yourself in someone else’s shoes, some people have dealt with life changing events, so giving them a new lease of life is so rewarding.”

Meet Reda

A reablement care and support worker based in the community

Throughout his career, Reda has made a real difference to the lives of many people. redaWhilst living in London he took on a voluntary role within the NHS and has since relocated to North Yorkshire. Reda now works in the reablement team helping people get back on their feet. .

“I originally trained as an accountant but after volunteering at a local hospital some of my colleagues suggested I apply for a paid job. When I moved to Harrogate I was really excited about this role, I liked the idea that every day would be different and that’s exactly how it’s turned out. I love everything about it. When I get up on a morning I know I am going to be making people happy and helping them get some of their independence back. I know that the people I support and their families are so grateful. Even just a thank you makes me feel recognised for the work I do.”

In 2015, Reda won an award for customer service excellence after a number of colleagues and customers spoke highly of the outstanding support that he has given them.

“I am proud of what I do. It can be challenging but it’s also extremely rewarding building those relationships. Seeing the progress people make from week one to week four and knowing that I’m helping them to maintain their lifestyle makes the role so much more worthwhile. The difference I make to the people I support means more to me than an award but the fact that people have taken the time to write to my manager makes my job even more rewarding and I wasn’t sure that was possible!”

Reda’s working hours allow him to help with childcare and he has every other weekend off to spend time with his family. Although he has already completed extensive training Reda is able to continuously develop through additional modules and shadowing other teams.

Meet Angie

A registered manager in a residential home

Throughout her career Angie has progressed Angie AustinFINALthrough the ranks to get to where she is today. Driven and determined, she has always had a passion for social care values. Angie has benefitted from extensive career development opportunities completing an NVQ Level 2 and 3. She now holds a Level 5 Leadership Diploma in Adult Social Care, all achieved whilst doing a job that she loves.

“My career started in a hotel working as a hospitality manager. When we moved to Northallerton after starting a family I took on a role at a private hospital. My office window looked out onto a dementia courtyard and seeing that day after day made me realise that I wanted to be doing something that makes a difference in people’s lives.”

Motivated by this Angie started to take on some care shifts then moved to a pastoral care officer role. Angie progressed quickly to become a locality support officer before taking up the position of social care coordinator.

“From there I was chosen to be a part of the health interface team which involved predominantly supporting people with complex needs after they leave hospital. I gained lots of experience in this role and enjoyed working with the health service teams.”

Next, Angie went on to her first management role with the Swaledale START team and after four years moved to her current role as a registered manager.

“I’ve been here for 18 months now. It’s everything I thought it would be when looking out of that window and I just couldn’t imagine doing anything else. I love my job and the team I work with. They’re valuable people providing a vital service. Being able to make a difference to so many lives whilst still being able to enjoy fantastic benefits and a good work-life balance is fantastic.”

Meet Liam

A care and support worker based in a residential home

liamAfter almost two years of working in the care sector, 25 year old Liam is ambitious and already has eyes on the boss’s office. Prior to joining North Yorkshire County Council, Liam worked for a care agency.

“Going back five years and the role I have now is a million miles away from what I saw myself doing. At the time I was studying music at college and couldn’t understand why a few of my friends chose to work in care, it wasn’t something I ever thought I would be capable of doing, but it turns out I’m actually pretty good at it!”

“I’ve done jobs in factories, catering and estate agents but never enjoyed them much. Then when I moved from Lancashire to North Yorkshire it was hard to find a job and working in care was recommended to me by a friend. Now I love what I do.”

 “I’ve done loads of training, from mandatory courses to learning for my own personal development and all while I’m working so I still get paid.”

“No two days are the same. There’s always something going on, always something new to learn and memories to make. The people I help to care for, they’ve had really interesting lives and you don’t meet people like that every day. They don’t live where I work; I work where they live.”

The continued training Liam receives along with his passion for care and determination to make a difference, big or small, to someone’s life makes his role that much more rewarding.

Meet Susan

A learning disability support worker based in a day centre.


From admin to aerospace, Susan has had a wide variety of job roles. After relocating to North Yorkshire she needed a job which would work round her husband being away from home.

“When we moved here one of the mums at school recommended a job at a day centre but I’d never really considered working in care.  I always assumed it wasn’t for me and didn’t think that I would be able to do it but it’s been wonderful. There are so many different people and it’s certainly never boring!”

Susan has completed extensive training which is still ongoing including a degree in mental health.

“The satisfaction I get from teaching someone to be as independent as they can be and making them laugh or smile is something I never got from my other roles. I absolutely love it, it was the best move I ever made and I’ve never looked back.”


Meet Bobby

A learning disability support worker based in a day centre

bobbyAfter working as a builder since the age of 15, the only regret Bobby has of making the move into care is that he didn’t do it 20 years sooner.

“I’ve got my wife to thank really. At the time she was working for a local charity and needed someone to stand in one Saturday as a chaperone. I did it to help her out even though I was really apprehensive and didn’t know what to expect. Nobody was more surprised than me how much I loved it!”

Bobby continued to chaperone alongside his job in the building trade until circumstances meant he was unable to continue building. From then on Bobby has worked in care full time.

“There hasn’t been a day gone by where I haven’t enjoyed coming to work. Its great being part of a team and always picking up new things. We’re like one big family and we learn from each other. That includes the people I help to care for. People might not know what to expect from someone with a learning disability but they help and support each other too. It’s great seeing them enjoying life.”

The satisfaction Bobby gets from being part of a team and providing the people he cares for with the best possible support is second to none.

“When I get a smile from the people I’m caring for, I know I’m doing my job right. It feels great knowing that the support I give to them is what I would want for myself or my own family. This job really means something to me.”


About Make Care Matter

Our aim is to make care matter, supporting people in North Yorkshire to live longer, healthier, more independent lives. If you’re looking for a career which is more than just a job then adult social care is for you. You can find out more about working for us and apply for current vacancies here.

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