Lifeline Customer Advisor
Salary: £25,119 – £26,873
Grade: F
Contract: Permanent
Hours: 18.5 hours per week
Location: Ryedale House, Malton
Weekend working: Yes
Would you like to be part of an amazing team?
NYC Lifeline Service has been established for over 30 years and makes a valuable contribution to the local community, getting help to residents throughout North Yorkshire in emergency situations. We are looking for additional team players, people who can offer a reassuring and confident manner and can keep calm under pressure, especially when dealing with stressful situations.
Lifeline Operators handle a wide range of calls from throughout North Yorkshire. The job is varied and rewarding. Due to the type of emergency calls handled, applicants must be emotionally resilient, be able to sympathise and empathise with customers and have the ability to ‘think on their feet’ whilst demonstrating a caring and responsible approach.
After working your shift you will really feel as though you have made a difference to the lives of others. It is important to have a “can do” attitude as it can be challenging at times. Full training and support will be provided.
The shift pattern follows a 3 week rota and the shifts are variable
The rota for this vacancy is currently: Part Time
The successful applicant may be required to work on a shift basis which will come with enhanced payments.
The call centre operates every day 24/7, 365 days a year. Applicants must be good decision makers and be able to prioritise their work load. It is imperative that you are able to work on your own initiative within a framework of identified procedures and protocols.
An enhanced DBS is required for this post.
For more information about this vacancy, please contact Becky Volans or Sarah Dickinson via email: becky.volans@northyorks.gov.uk & sarah.dickinson@northyorks.gov.uk
Key Dates:
Closing Date: 13th September 2024
Interview Date: 20th September 2024 at Ryedale House
Key Documents:
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.
North Yorkshire Council are committed to the health and safety of our employees and of others including the general public. It has a responsibility to ensure employees who hold a position that is deemed to be safety critical as it requires the performance of duties which are directly related to the safe operation or security of a facility, piece of equipment or vehicle, handling of chemicals or work at height or in confined spaces and which, if not performed properly, could result in a serious safety risk or environmental hazard to employees, a facility or the general public , do not attend work whilst under the influence of drugs or alcohol. Individuals offered employment with North Yorkshire Council will be subject to the Workplace Substance Misuse policy. For safety critical roles as detailed above, random alcohol and drug testing may take place during the course of employment.
It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk.
We are committed to the inclusion, safeguarding and promoting the welfare of adults at risk*
To apply for this job please visit nycjobs.engageats.co.uk.